Privacy Protocols.

Name: Pearl Metric Group
Address: Kuala Lumpur 23, Kuala Lumpur, Malaysia
Telephone: +60 3 3000 0223

At Pearl Metric Group, data is our raw material for performance optimization. We treat your personal information with the same rigorous precision we apply to market analytics.

Last Updated: March 29, 2026 Effective for all digital interactions and consultancy engagements in Malaysia.

01/ Information we acquire and why.

Direct Interactions

When you engage Pearl Metric Group for business performance analysis or contact us via PearlMetricGroup.digital, we collect identifiers such as your name, corporate email address, phone number, and professional role. This is primarily to facilitate communication and provide specific consultancy metrics tailored to your organizational needs.

System Telemetry

Our platform automatically logs technical signals including IP addresses, browser types, and engagement durations. We utilize this specific data to enhance our site's digital performance and ensure the delivery of high-quality analytics content to our Malaysian and international partners.

Secure data infrastructure — Figure 1.1: Our analytics infrastructure complies with Tier 3 security standards for data housing in Kuala Lumpur.

02/ How we utilize performance metrics.

Performance data serves a dual function within our lab. First, it allows us to benchmark the effectiveness of our own consulting strategies. Second, it enables the customization of the "Metrics Lab" experience for return visitors.

1 To deliver and execute agreed-upon market performance analytics services.
2 To maintain the security and integrity of our digital specialized metrics ecosystem.
3 To comply with statutory legal obligations under the laws of Malaysia.

Pearl Metric Group does not sell, rent, or trade your personal information to third-party marketing entities.

03/ Security and life-cycle management.

Data retention is determined by the duration of the operational relationship. We store your metrics only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy legal, accounting, or reporting requirements.

For security, we employ industry-standard encryption protocols (TLS/SSL) for all data in transit. At rest, data is compartmentalized within secure database environments with restricted access control limited to authorized Pearl Metric Group personnel.

While we implement robust safeguards, no digital system is entirely immune to breach. We maintain a documented incident response plan to notify stakeholders and the relevant Malaysian authorities in the event of a significant data security incident.

Your Rights

Under PDPA (Personal Data Protection Act 2010), you maintain specific control over your information.

Exercise Rights

Access & Rectification

You have the right to request a copy of the data we hold and to correct any inaccuracies in your professional profile or organizational metrics.

Withdrawal of Consent

You can withdraw your consent for us to process your data at any time, subject to legal or contractual restrictions and reasonable notice.

Erasure & Export

In specific circumstances, you may request the deletion of your data or its transfer to another service provider in a machine-readable format.

Questions regarding our policy?

Our dedicated Data Protection Officer is available to discuss our metrics handling procedures and privacy safeguards.

Office Location

Kuala Lumpur 23,
Kuala Lumpur, Malaysia

Direct Contact

info@pearlmetricgroup.digital

+60 3 3000 0223

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